Refund Policy

In case we do not fulfill a customer's order on time or the customer does not want to keep the order any more, the customer can ask for a full or partial refund at any time.The refund will be issued as soon as possible.

Exception: Norefund for the completion order.

Please understand we do cherish your order but we'd rather respect your decision.

Refund Procedure

Please send an email to or contact our Live Chat with your requirement.We will check your order as soon as we get your request and reply you within 20minutes. 

 The refund will be handled within 24 hours. For detailed time frame, please check the following instructions:

Usually our billing department deal with refund orders once per day (except weekend). So at most 48hours, your order will be refunded. Also you can make an urgent request for arefund via our  Live Chat or Emails.

After we refund your payment, it will take around 5 business days until themoney get back to your card according to the nature of the credit card processing. This time period might vary to different issuers. 

 Please Notice: Funds credit might be displayed in your next monthly statement.Please contact your credit card issuer making sure no holding funds on your account.